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Heathrow Aviation Academy is committed to preserving the privacy of data received or collected from our clients either electronically or by print.
You may be asked to provide certain information about yourself, such as but not limited to, your name, contact details, address, nationality, Personal identification such as passport, driving licence etc. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls. Your information will enable us to provide you with access to all parts of our website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can assess your application, administer, support, improve and develop our business.
In particular, we may use your information to contact you about the services you have requested or in connection with aspects relating to the services you requested including but not limited to payment collection, providing you with service related information and gathering your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
The information you provide to us may be accessed by or given to third parties who we maintain a formal relationship, in relation to fulfilling some or part of the services that we offer. The third party may be located within or outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes in relation to offering the services you have requested. Those parties process information, fulfil and deliver orders, deliver some courses we offer, process credit card payments and provide support services on our behalf.
We will not share or pass your information / data to third party for marketing or communication purposes, unless they have a direct part to fulfil within the services that you have requested from us.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us on email@example.com
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to firstname.lastname@example.org